This Privacy Policy This applies to all mailbet services — the website, mobile app, and any related services. By using mailbet, you are considered to have agreed to this Privacy Policy.
01What Information Is Collected
Mailbet collects two types of information from you — data you provide directly and data collected automatically while you use the platform. mailbet only gathers information that is necessary to deliver and secure its services.
Personally Identifiable Information
- Full name, date of birth, and gender.
- Mobile number and email address.
- Current and permanent address.
- National ID (NID) or passport number (for KYC verification).
- Payment account details — Mobile Banking/Nagad/Rocket number or crypto wallet address.
Automatically Collected Data
- IP address and device type.
- Browser type and operating system.
- Page visits, session duration, and click patterns.
- Gaming activity and betting history.
- Login time and location data.
| Type of Information | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile & Email | Account Communication & Security | Yes |
| NID / Passport | KYC Legal Requirements | Yes, for withdrawals |
| Payment Information | Transaction Processing | Yes |
| IP & Device Information | Fraud Prevention & Security | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
02How Information Is Collected
Mailbet collects your information through several methods. The highest standards of transparency and security are maintained throughout.
- Direct Registration: Information you provide when creating an account.
- KYC Process: Documents uploaded for identity verification.
- Payment Transactions: Via payment providers during deposits and withdrawals.
- Cookies & tracking: Automatically collected while browsing the website.
- Customer support: When contacting us via live chat or email.
- Third-party verification: Via AML and identity verification service providers.
03How Your Information Is Used
Mailbet uses your information only for specific, legitimate, and transparent purposes. A complete list of how mailbet uses your data is provided below.
- To create and manage your account.
- To provide and improve gaming services.
- To process payments and verify transactions.
- To meet KYC and AML legal obligations.
- To detect and prevent fraud and suspicious activity.
- To send you relevant promotions and offers (with your consent).
- To promote responsible gaming and support players experiencing difficulties.
- For customer support and issue resolution.
- As evidence in legal disputes.
Mailbet Your information is never sold to third parties for advertising purposes. Your data is used solely to provide mailbet services and meet legal obligations.
04Information Sharing & Disclosure
Mailbet shares your information with third parties only in very limited circumstances. The purpose of each disclosure is clear and legally justified.
Who Your Information Is Shared With
- Payment Provider: Mobile Banking, Nagad, Rocket, and crypto networks — to process transactions.
- KYC/AML Service Providers: For identity verification and anti-money laundering purposes.
- Game providers: Limited information to support gaming services.
- Legal Authorities: Under court order or government directive.
- Cloud & IT service providers: For data hosting and system management — under strict confidentiality agreements.
When sharing information with third parties, mailbet Data Processing Agreement By signing, they confirm that they will uphold the same privacy standards.
05Cookie Policy
Mailbet uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookie Types
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional cookies: To remember your preferences and settings.
- Analytics Cookies: To understand how the website is used — anonymously.
- Performance cookies: To monitor page load speed and identify technical issues.
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some mailbet features.
06Data Retention Period
Mailbet retains your information for defined periods. Once it is no longer needed, your data is securely deleted.
- Account Information: For the duration of active account and 5 years after closure (legal obligation).
- Transaction Records: 7 years — as required by financial regulatory obligations.
- KYC Documents: 5 years — in accordance with AML regulations.
- Customer support chat logs: 2 years.
- Marketing Preferences: Until consent is withdrawn.
- Analytics Data: 13 months (anonymized for long-term retention).
07Your Rights
Mailbet respects your data protection rights. Your key rights are outlined below.
Right to Access Your Information
You can view what information mailbet holds about you at any time.
Right to Correct Your Information
You can contact support at any time to correct inaccurate or incomplete information.
Right to Delete Your Information
Your data will be deleted upon request unless a legal obligation requires retention.
Right to Object to Processing
You can object to your data being used for marketing or analytics purposes.
Right to Data Portability
You may request an export of your data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
To exercise any of your rights, send a request to our support email. mailbet 30 business days will respond within.
08Security Measures
Mailbet protects your data with multiple industry-standard layers of security. Our security measures are regularly reviewed and upgraded.
- 256-bit AES encryption — applied to data storage and transmission.
- TLS 1.3 protocol — applied to all network communications.
- Two-factor authentication (2FA) — for login security.
- Regular penetration testing and vulnerability assessments.
- 24/7 security monitoring and detection of unusual activity.
- Data backup — regular encrypted backups are maintained.
- Strict data access controls and training for all staff.
If any third party claims to be mailbet and asks for your password or personal details, this is Phishing Scams. mailbet will never ask for your full password or OTP via email or chat.
09Children's Privacy
Mailbet strictly provides services to adult users (18+). We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Age is verified through identity documents during the KYC process.
- If any minor's information is collected by mistake, it is immediately deleted and the associated account is closed.
- Parents may contact support to request deletion of their child's information.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
10Third-Party Links
The mailbet platform may integrate certain third-party services — such as game providers, payment gateways, or analytics tools. These third parties maintain their own privacy policies.
- Mailbet is not responsible for the privacy policies of third-party websites or services.
- Payment providers operate under their own security and privacy standards.
- Mailbet works exclusively with trusted and recognized third parties.
- Information shared with third parties is limited and purpose-specific.
11International Data Transfers
Mailbet is an internationally operated platform, which means your data may be stored or processed on servers located in different countries.
- All international data transfers are carried out via encrypted channels.
- Adequate data protection measures in the recipient country or organization are ensured before any data transfer.
- All international partners are bound by a Data Processing Agreement (DPA).
- European Standard Contractual Clauses (SCCs) are applied where relevant.
12Privacy Policy Updates
Mailbet reserves the right to update this Privacy Policy, in part or in full, at any time. Advance notice will be provided for significant changes.
- For significant changes, advance notice will be sent to your registered email.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- The date of the latest update will always be shown at the top of this page.
- Previous versions can be requested through our support team.
13Contact
If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please get in touch. mailbet's data protection team is always here to help.
- Email: [email protected]
- Live Chat: Click the chat icon on the right side of the platform.
- Average response time: 1–3 minutes (live chat), 1–6 hours (email).