Mailbet Terms and Conditions — Complete Guide to Using the Platform

01General Terms & Conditions

Mailbet (hereinafter referred to as "we", "the platform", or "mailbet") is an online gaming and betting platform operating under an international gaming license. These Terms and Conditions constitute a legally binding agreement between mailbet and the user.

By accessing, registering on, or using any service on this platform, you fully accept these Terms and Conditions. mailbet reserves the right to update these terms at any time, and your continued use of the platform after any changes constitutes acceptance of the revised terms.

• These Terms and Conditions are available in both English and Bengali; in the event of any conflict, the English version shall prevail.
• If mailbet is prohibited in a particular country, services will not be provided to residents of that country.
• These Terms and Conditions should be read together with our Privacy Policy and Responsible Gaming Policy.

02Account Register

To register an account on mailbet, you must meet the following requirements. All information provided at the time of registration must be truthful, accurate, and complete.

Eligibility

• You must be at least 18 years of age.
• Only one account per person is permitted.
• A valid mobile number or email address is required.
• You must not be a resident of a country where mailbet does not operate.

Account Responsibility

It is your responsibility to keep your account login credentials strictly confidential. Sharing your account with anyone else is strictly prohibited. If you suspect any unauthorized access to your account, contact mailbet support immediately. You are solely responsible for all activity that occurs on your account.

03Identity Verification (KYC)

Mailbet complies with international anti-money laundering regulations. As a result, KYC (Know Your Customer) verification is mandatory for all accounts — especially prior to making a withdrawal.

Required Documents

• A clear photo of your National ID (NID) or passport.
• Proof of address — utility bill or bank statement (within 3 months).
• Payment method verification — Mobile Banking/Nagad account and phone number.
• A selfie holding your ID (if required).

KYC verification is typically completed within 24–48 hours. If additional information is needed, mailbet will contact you directly. Submitting false or fraudulent documents will result in permanent account closure and forfeiture of all balances.

04Deposits & Payments

Mailbet currently supports Mobile Banking, Nagad, Rocket, and USDT (TRC-20) as payment methods. mailbet only accepts deposits from payment accounts registered in your own name.

• There are no additional fees on deposits; however, your payment provider may apply their own charges.
• Deposits made from third-party accounts will be returned and any associated bonuses will be voided.
• For cryptocurrency deposits, the exchange rate is set by mailbet and the rate at the time of deposit applies.

05Withdrawal Policy

Mailbet treats withdrawals as a top priority. All valid withdrawal requests are processed promptly. However, certain conditions must be met.

Withdrawal Conditions

• KYC verification must be completed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• The required wagering must be completed before any bonus funds can be withdrawn.
• The minimum withdrawal amount is BDT 500 (Mobile Banking/Nagad/Rocket) and $10 (USDT).
• Mailbet reserves the right to hold and investigate withdrawals involving suspicious transactions.

06Bonuses & Promotions

Mailbet offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus has its own terms, which should be read before claiming.

General Bonus Terms

• Each bonus can only be claimed once, unless stated otherwise in the promotion.
• The welcome bonus is available to new users only.
• Bonus wagering requirements are generally between 20x and 40x.
• Certain games may be excluded from bonus wagering — check the promotions page for details.
• If evidence of bonus abuse is found, all bonuses and associated winnings will be forfeited.
• Bonuses typically expire within 7 to 30 days — the exact period is clearly stated in each offer.

07Gaming Rules

All games on mailbet are verified for fairness through third-party RNG (Random Number Generator) certification. The following rules must be followed while playing.

• Each game has its own betting limits, which are displayed within the game.
• If a game is cancelled due to a technical issue, mailbet will refund the wagered amount.
• In the event of a dispute over game results, mailbet's server logs shall be considered the definitive evidence.
• The dealer's decision is final in Live Casino games.
• If a game is interrupted for any reason, the system will determine the outcome automatically.

08Prohibited Activities

The following activities are strictly prohibited on mailbet. Violations will be met with serious action.

• Creating multiple accounts or using another person's account.
• Playing games using bots, scripts, or any automated software.
• Money laundering or transactions involving illegal funds.
• Bonus abuse or bonus arbitrage.
• Attempting to exploit technical errors or glitches on the platform.
• Fraudulent or deceptive conduct toward other users.
• Misconduct or threats directed at mailbet staff.

09Responsible Gaming

Mailbet firmly believes that gaming is a form of entertainment — not an addiction. We are committed to the physical, mental, and financial well-being of all our players.

• You can set your own deposit limits, session time limits, and self-exclusion preferences at any time.
• Mailbet does not provide services to anyone under the age of 18.
• If you notice signs of gaming addiction, contact support immediately.
• Activating self-exclusion will lock your account for a specified period.

For more details, visit our Responsible Gaming Page View.

10Account Closure & Suspension

Mailbet reserves the right to close or suspend any account without prior notice in the following circumstances.

• If evidence of a terms violation is found.
• Registering with false or inaccurate information.
• If KYC verification fails.
• If evidence of suspicious transactions or fraud is found.
• Extended inactivity (over 12 months) — a notice will be sent before any action is taken.

Users may also request account closure at any time by contacting support. If a valid balance exists, you will be given the opportunity to withdraw it before the account is closed.

11Privacy & Data Protection

Mailbet takes the protection of your personal data seriously. We comply with international data protection regulations and will never sell your information to third parties.

• Your information is used solely for service delivery, KYC verification, and legal compliance.
• Mailbet uses 256-bit SSL encryption to keep all data secure.
• You may request to view or delete your stored data at any time.

For more details, visit our Privacy Policy Read.

12Limitation of Liability

Mailbet expressly disclaims liability for the following.

• If a game or bet is lost due to an internet connection disruption.
• Losses resulting from issues with the user's own device or software.
• Issues caused by delays or errors on the part of a third-party payment provider.
• Losses resulting from incorrect information submitted by the user.
• In the event of an unexpected technical failure or force majeure.

Mailbet's maximum liability for any loss shall not exceed the value of the transaction in question.

13Changes to Terms & Conditions

Mailbet reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Users will be notified of significant changes via email or an on-platform notice in advance.

• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.
• The date of the most recent update is always shown at the top of this page.

14Contact

If you have any questions or disputes regarding these Terms and Conditions, please contact our support team. We provide 24/7 assistance in English.

• Email: [email protected]
• Live Chat: Click the chat icon on the right side of the platform.
• Average response time: 1–3 minutes (live chat), 1–6 hours (email).